Delivery & Installation
At Opera Care, we have a comprehensive delivery network which enables us to deliver and install equipment quickly and efficiently across the UK and Ireland. With stock-holdings in London, Glasgow, Manchester, Hull, Swindon and Dublin, we are able to offer next day delivery as standard on all stocked products.
In light of the current situation, our delivery and courier teams are following additional highly stringent sanitisation procedures. We have also introduced a non-contact policy on all courier deliveries for both care homes and private homes.
Next Day Courier Delivery
Our next day courier delivery service is available on items from small parcels (e.g. grab rails, cushions) to large equipment (e.g. profiling beds, chairs). Orders of stocked products placed by 3pm on Monday to Friday will be delivered the next working day as standard. Orders placed on Saturday or Sunday will be delivered on the following Tuesday. Delivery is FREE for all orders over £150. Additional charges may apply to remote, offshore and Ireland deliveries.
Standard Home Installation
With our Standard Home Installation Service, your bed will be delivered and installed in your home within 5-10 working days of purchasing. A third party installation service will handle your delivery and inform you of a delivery date 2-3 working days after ordering.
Premium Named Day Home Installation
By selecting our Premium Named Day Home Installation Service, your bed will be delivered and installed in your home within 2-5 working days of purchasing. You will be given a delivery date when you order and will receive a call from the installation crew 1 hour before delivery.
Pricing given is for the majority of UK postcodes but does not apply to all. For remote and off-shore locations pricing may differ. Call us on 0333 222 8584 for details.
Alongside our standard delivery rates and methods, we offer a range of complimentary services that you can utilise to best fulfil your needs.
On all courier delivery and installation options, we can specify AM or PM timed deliveries. For parcel and pallet courier deliveries we can also deliver on Saturdays on request. Additional charges apply for timed deliveries.
Same Day Delivery
For emergency orders, we offer same day delivery subject to availability. Same day deliveries are calculated by distance and can include installation depending on engineer availability.
Old Bed/Chair Removal
We are able to take away your old bed and/or chair and dispose of them. We also work with UK charities including Emmaus and British Heart Foundation to donate your old items that are still in good condition. Removal cost per item is £65.00 with VAT relief.
Non-Stock and Made-to-Order Items
Whilst we stock a wide range of equipment that we will dispatch same day, there are some products that are either made to order or have longer lead times. In these instances we will contact you within one working day to provide you with an approximate dispatch date. Should the lead-time on the product be an issue, we will do everything possible to expedite the process or offer you a refund.
Preparing for Your Delivery
Courier deliveries will take place between 8am and 5pm. The courier being used for your shipment will keep you informed of progress via their tracking portal, SMS messages and/or email. If you require a specified time, please state at time of ordering.
Large equipment (e.g. beds, chairs) deliveries will also take place between 8am and 5pm. Again you can specify and pay for a timed slot when your order. If you are having the item installed, the installation crew will call you 1 hour before they arrive on the day.
While the equipment will be delivered in transportation mode, which is much smaller than its finally installed size, it is worthwhile measuring your room space in advance of ordering to ensure there is space for the product to be installed. We recommend a working space of 2x2.5m in the room where the equipment will be installed. Further to this we recommend our installation customers perform a walk-through check to ensure clear and easy access for our engineers when manoeuvring the equipment from the delivery truck to its end position.
Please also consider that some of our deliveries come on large lorries so please let us know when you place your order if you need to highlight any access restrictions.