I'm Registered Disabled, do I qualify for VAT Relief?
Yes, if you’re disabled or have a long-term illness, you won’t be charged VAT on any of our products that are designed help you with your disability.
Services related to the product are also eligible for VAT relief, including our installation services. Our next day pallet delivery is free of charge so there's no VAT for you to pay.
How to Verify Whether You Are Eligible for VAT Relief
To get our products VAT free, firstly your disability has to qualify. For VAT purposes, you’re classified as disabled or as having a long-term illness if:
- You have a physical or mental impairment that affects your ability to carry out everyday activities (e.g. blindness)
- You have a named medical condition that is treated as chronic sickness (e.g. multiple sclerosis, diabetes)
- You’re terminally ill
- You do not qualify if you’re elderly but able-bodied, or if you’re temporarily disabled (e.g. broken limb).
Please note, you're only eligible for VAT relief if the products you're purchasing are for personal use. Care homes, home care agencies or trade organisations using products for business use are ineligible for VAT relief.
How to Get VAT Relief on Your Order
When ordering with Opera Care we make it really simple to apply VAT relief to your order.
We require written confirmation that you meet the criteria detailed above as well as a brief description of your medical condition, e.g. Alzheimer's, heart condition etc.
If you're order online this is a short form to complete during the checkout process. If you're ordering over the phone we'll send you a simple form via email for you to complete and return. Upon completion your order will then be charged without VAT.